Thank you for shopping with us at our e-commerce store. We strive to provide our customers with high-quality products and excellent customer service.
We understand that sometimes you may need to return an item. Therefore, we offer a refund policy for unopened items only. If you are not satisfied with your purchase and wish to return an unopened item, please follow the instructions below:
- Contact our customer service team within 10 days of receiving your order to initiate the return process. You can reach us by email at [email protected] or by phone (901) 484-8753.
- Provide your order number and the reason for the return. Our team will provide you with instructions on how to return the item.
- Ship the item back to us in its original packaging, unopened and unused, within 10 business days of initiating the return process. You will be responsible for the return shipping costs.
- Once we receive the returned item, we will inspect it to ensure it is unopened and unused. If the item meets our return policy criteria, we will issue a refund within 5-7 business days.
- Please note that we do not offer refunds for opened or used items. Additionally, we do not cover shipping costs for returns. If you receive a defective or damaged item, please contact our customer service team immediately so that we can assist you with a replacement or refund.
Thank you for your understanding of our refund policy. If you have any questions or concerns, please do not hesitate to contact us.